What does this
feel like for you?
Receiving support brings choice, privacy and the relationship with a worker into sharp focus. Your comfort belongs in the conversation from the beginning.
Our story · Our lived experience
Lived experience.
A different starting point.
Before support is a service, it’s part of someone’s life. We bring the perspective of receiving it, arranging it, delivering it and leading it. That’s where Makodah Care begins.
Explore our lived experience model
The experience came first
Makodah Care
came next.
Established 2025
Weston, Hunter Valley
Who’s coming to my home? Will they listen? Can I change my mind?
They’re straightforward questions. The answers can shape your entire day. Who you feel comfortable with. What you get to do for yourself. Whether support leaves room for the life you want to lead.
Makodah Care’s story begins with experience on different sides of those conversations.
Riley Myles lives with cerebral palsy and has been an NDIS participant since 2014. Alongside receiving supports, he has worked as a support worker, in the NDIS Internal Review Team, in support coordination and in operational management. His perspective spans the person using a service, the worker providing it and the decisions behind it.
Kylie Myles brings the perspective of a mother raising two children with ASD Level 2, alongside a background in the legal sector and early childhood development. It’s another way of seeing the same important details: how information is explained, how people are heard and how support fits into everyday life.
Founded in 2025, Makodah Care began providing NDIS supports that October. Based in Weston, the organisation brings these personal and professional perspectives together around a clear idea: support should be shaped with the person receiving it.
The experience behind us matters.
The person in front of us sets the direction.
One model. Four perspectives.
Experience that changes
the conversation.
Our lived experience model connects personal knowledge with professional practice. Each perspective brings a different question into the way we plan and provide support.
What does this
How does this fit
into everyday life?
Families and carers can hold valuable knowledge of routines and communication. We listen to the people you choose to involve while keeping your voice central.
What will this
look like in practice?
A useful plan needs to make sense during a shift. Clear preferences, agreed responsibilities and relevant worker skills help put your choices into practice.
How do we make
the details count?
Assessment, agreements, matching and reviews give support a clear structure. Accountability means knowing what is agreed and how to raise something that needs attention.
Our values, in practice
Strong principles.
Everyday decisions.
Lived experience gives us a starting point for asking better questions. Your answers shape the support we agree together.
Choice you can use.
Meet your workers before supports begin. Ask questions. Take time to decide. Request a different worker whenever you need to. Choice has to remain part of the arrangement.
Dignity in the details.
A knock before entering. An explanation before assisting. Time to respond. Respect shows up in the way someone works alongside you, especially in your own home.
Clarity from the start.
Know what the support includes, what it costs and who is responsible. We explain the agreement and make a support plan with you before supports begin.
Room to speak. Room to change.
Your priorities can change. So can your preferences. Reviews, feedback and independent advocacy give you ways to revisit what is working and what needs attention.
Real People. Real Care. Real Difference.
Our experience opens
the conversation.
Yours leads it.
Today, Makodah Care brings together 16 team members with more than 80 years of combined experience, providing over 284 hours of support each week across the Hunter and Central Coast. Behind those figures are individual people, individual preferences and a reason to keep listening.
Our Lived Experience Model
Explore Makodah Care’s lived experience model: participant, parent, support worker and management perspectives, put into practice through choice and clear support.
Our Story
Learn how Makodah Care began in 2025 and how lived experience informs disability support across the Hunter and Central Coast.
Our People and Leadership
Meet Directors Riley Myles and Kylie Myles, explore their lived experience and professional backgrounds, and get to know the Makodah Care support worker team.
Vision and Values
The values behind Makodah Care: choice, thoughtful worker matching, dignity, accountability and clear communication.
How We Work
See Makodah Care’s intake process, worker introductions, service agreements and support reviews. New referrals receive contact within three business days.
Inclusion and Cultural Safety
How Makodah Care includes culture, identity, communication and personal preferences in support planning and worker matching.
Child Safety
Read Makodah Care’s child safety commitment, worker expectations and ways for children, young people and families to raise concerns.
Built on lived experience. Shaped around you.
Let’s find the right
support for you.
Our experience opens the conversation. Your needs, preferences and choices lead it.