Your culture, language, beliefs, identity and relationships belong in the conversation about your supports. You choose what you want to share and what matters in your daily life.
Our Participant Handbook sets out respect for culture, religion, values, gender identity and sexuality. We record the preferences you want included in your support plan so workers have practical guidance on supporting you.
Lived experience reminds us to ask about the person in front of us. Your culture, identity and communication are yours to describe. We listen to what respect looks like for you and discuss how that should be reflected in your support.
Start with the details you want us to know
That might include the name and pronouns you use, food preferences, cultural or religious practices, important dates, or places you want to attend. It may include who you want involved in decisions and how you would like personal care provided.
You do not need to fit your preferences into a standard routine. Tell us what feels comfortable, what does not and what you would like workers to ask before doing. You can update these details when your circumstances or preferences change.
Information in a way you can use
A conversation should give you a real opportunity to take part. We can use Easy Read information, pictures, communication aids or an interpreter. Let us know your preferred way to communicate when you first contact us or at any point during supports.
You can ask for time to think, a quieter setting or someone you trust to join the discussion. The Participant Handbook explains interpreter and relay options. The Contact page gives you ways to request the communication support you need.
Worker preferences and speaking up
You can tell us whether you would prefer a worker who shares your language or culture. We consider preferences when matching workers and discuss what is available. You meet your workers before supports begin and can request a change at any time.
If a routine, conversation or action feels disrespectful, you can tell us. You can also involve an independent advocate or use the complaints process. Speaking up will not affect your supports. You do not need to wait for a formal review to raise a concern.
Read Your Rights and Responsibilities in Easy Read (PDF)Find independent advocacy information