Lived experience is a foundation of Makodah Care. Our leadership brings first-hand knowledge of living with disability, receiving NDIS supports and parenting children with disability, alongside professional experience in providing and managing supports.
Our model brings those perspectives into the practical decisions behind your support: the questions we ask, the people you meet, the plan we agree and the way you can request change. Your own experience leads that conversation.
Four perspectives. A fuller conversation.
The participant perspective keeps attention on autonomy, privacy and the experience of welcoming support into daily life. The parent perspective brings attention to communication, relationships and how arrangements work across a whole day.
The support worker perspective connects the plan to what happens during a shift. The management perspective brings assessment, clear responsibilities and reviews into the picture. Together, they inform how Makodah Care approaches support.
Meet the people behind these perspectivesListen before making a plan
We begin with what you want help with and what you want to keep doing for yourself. Your preferred communication, routines, interests, culture and worker preferences are part of that discussion. You choose who else takes part.
Experience prompts questions; your answers guide the plan. People with the same diagnosis can have very different lives, needs and priorities. We take time to learn yours.
Make choice something you can act on
You meet your workers before supports begin, so you can ask questions and consider whether the connection feels right. You can request a different worker at any time.
We explain the proposed support, costs and responsibilities before you agree. You can take time, involve someone you trust, ask for information another way or decide the service is not right for you.
Turn preferences into practical support
The support plan records how you want assistance provided. This can include how a worker communicates, the routines you want to keep, personal care preferences and the things you prefer to do independently.
We also assess the skills, information and arrangements needed to provide the proposed support safely. Personal perspective and professional responsibilities work together: worker training, relevant guidance and agreed plans remain essential.
Keep listening after the first shift
A plan is useful when it still reflects your life. Reviews give you a chance to discuss what is working and what needs to change. You can also raise a concern or request a worker change between reviews.
Feedback, clear complaint processes and independent advocacy help keep your voice in the arrangement. You remain free to consider other providers and seek independent advice.
See our intake and review processExplore feedback and complaints