Your experience matters

Say what is working. Say what needs to change.

Give feedback or make a complaint to Makodah Care. Anonymous feedback is welcome, with acknowledgement within two business days and a written outcome.

Tell us in your own words.

Only the feedback type and message are required. You can review everything before taking the next step.

Your information is sent to Makodah Care to respond to your request. Please do not include identity documents, financial details or detailed health records.

I would like to remain anonymous.

Your feedback

You do not need to use formal language. Share the details you feel comfortable providing.

What would you like to share? (required)

Tell us what happened or what you would like to share (required)

Date it happened, if known

Where did it happen?

Who or what is your feedback about?

What would you like to happen next?

Your details, if you want to share them.

You can leave these blank. Add a way to contact you if you would like a response.

First name

Surname

Email address

Phone number

Your relationship to the participant

NDIS number, if knownOptional. Nine digits without spaces.

Participant first name, if different

Participant surname, if different

How would you prefer us to respond?For an in-person conversation, add a phone number or email above so we can arrange a time.

Helper’s first name

Helper’s surname

Helper’s role

Support and communication

Let us know what would help you take part. These choices are optional.

A support personAn advocateAn interpreterEasy Read information

Language or communication preferencesPlease leave out contact details here if you have chosen to remain anonymous.

Your information

Read our Privacy Policy for how information is handled.

I agree that Makodah Care can share this information with the people who need it to respond. (optional)

You can also contact the NDIS Quality and Safeguards Commission directly. You do not have to speak with us first.

You can give a compliment, make a suggestion or raise a complaint. You can do this yourself or ask a family member, friend, advocate or support person to help.

Making a complaint will not affect your supports. You can leave your name out if you prefer, or choose how you would like us to contact you.

Our lived experience model depends on continuing to listen. Your experience of support is the reason to revisit an arrangement, explain a decision or address a concern. You can speak up, seek independent advice and ask for change.

Choose a way that works for you

Use the feedback and complaints form on this page, tell a worker or speak with our team. The Contact page lists direct contact options. Ask for an interpreter, Easy Read information or help from a support person if you need it.

Tell us what happened in your own words, when it happened if you know, and what you would like to happen next. You do not need to use formal language. Include the information you feel comfortable sharing.

Complete the feedback form Read the Easy Read complaints guide (PDF)View contact options

What happens next

We acknowledge complaints within two business days, aim to resolve them within 21 days and provide the outcome in writing. If the matter will take longer, we tell you. The process includes listening to the people involved and considering the facts.

If you choose to remain anonymous and provide no contact details, we cannot send you an acknowledgement or outcome. You can still tell us about a concern. Our Participant Handbook explains the process, including independent consideration of a complaint about a Director.

You can go directly to the Commission

You can contact the NDIS Quality and Safeguards Commission at any time. You do not have to speak with Makodah Care first. An independent advocate can also help you understand options and express your views.

If someone is in immediate danger, contact emergency services. A feedback form is not monitored as an emergency response channel.

Visit the NDIS Quality and Safeguards Commission Find independent advocacy information

Built on lived experience. Shaped around you.

Let’s find the right
support for you.

Our experience opens the conversation. Your needs, preferences and choices lead it.

Start a conversation Make a referral

Say what is working. Say what needs to change.

Tell us in your own words.

Check your feedback.

Choose a way that works for you

What happens next

You can go directly to the Commission

Let’s find the rightsupport for you.

Let’s find the right
support for you.