An appointment, a regular activity or a visit with friends can depend on getting from one place to another in a way that suits you. The practical details matter, from the point of collection to the assistance needed when you arrive.
Makodah Care offers transport support as part of an individually agreed arrangement. Tell us where you want to go, when you need to be there and what support you need along the way. The right starting point is the whole trip.
Lived experience brings attention to the parts of a trip that can be missed on a timetable: getting ready, communicating along the way and knowing what happens when you arrive. We ask about the assistance you want from door to door and agree the practical arrangements with you.
Consider the trip from door to door
Useful details include the collection address, destination, appointment time and likely finish time. Let us know whether you need help getting ready, finding the correct entrance, checking in, communicating with someone or arranging the return trip.
A transport request may be part of community participation, work, study or another routine. Describe the purpose as well as the destination so the assistance can be considered in context. A short distance does not necessarily mean a simple trip.
Discuss access before confirming
Tell us about mobility equipment, transfers, seating requirements, communication needs and any health information relevant to travelling. The proposed transport arrangement must be assessed for suitability; specific vehicles, modifications or equipment are not assumed to be available.
You may also want to discuss waiting time, a companion travelling with you, breaks or assistance at the destination. These details need to be clear before a trip is agreed. A service enquiry does not confirm a booking or guarantee availability for a particular date.
Know what has been agreed
Ask how the support time and any travel-related charges will be explained in the agreement. Transport costs can depend on the arrangement and the support involved, so it is useful to understand them before deciding. We do not publish a single price that assumes every trip is the same.
For ongoing support, our intake includes a pre-risk assessment, a meet and greet, a service agreement and a support plan. You meet your support workers before supports begin and can raise changes to your routine during regular reviews.